Shipping policy
Last updated: 30 October 2026
In short
- Free tracked shipping on every order
- Processing: 1–3 business days
- Delivery: 7–17 business days (Europe), 8–20 business days (other countries). See section 8 for all countries we ship to.
- Tracking number by email for every order
- Orders to Europe: no extra customs costs within the EU. Outside the EU, local import duties or taxes may apply on delivery.
1. Shipping costs
Shipping is free on every order, to every country we deliver to. No minimum order value.
2. Processing time
We process your order within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or public holiday are processed from the next business day. Orders are shipped from our international fulfilment partner.
3. Delivery time
After processing, delivery usually takes:
| Destination | Delivery time (after processing) |
|---|---|
| Europe (28 countries, see section 8) | 7–17 business days |
| Other countries (United States, Canada, Australia, Mexico, Japan, South Korea) | 8–20 business days |
These are estimates, not guarantees. Busy periods (such as holidays and sales events), customs checks and local carriers can sometimes cause delays. We'll always help you if your order takes longer than expected.
If your order still hasn't arrived 35 days after it was shipped, contact us at support@lashguardy.com and we will send a new order or refund you in full, whichever you prefer.
4. Tracking
As soon as your order ships, you'll receive an email with your tracking number. You can follow your parcel on our Track your order page.
- It can take 2–5 business days before the first tracking updates appear.
- Orders with several packs may occasionally arrive in separate parcels. You'll get tracking details for each parcel.
5. Customs, duties and taxes
- Orders to the EU: all prices include VAT. There are no extra customs costs within the EU: you won't pay any customs fees or import charges on delivery.
- Orders outside the EU (including the United Kingdom, Switzerland, Norway and Iceland): local import duties, taxes or handling fees may apply on delivery, depending on your country's rules. These charges are not included in our prices and are your responsibility. We can't predict or influence them. Please check with your local customs office if you're unsure.
6. Shipping address
Please check your shipping address carefully at checkout. Spotted a mistake? Email support@lashguardy.com as soon as possible. We can only change the address before your order has been processed.
If a parcel is returned to us because of an incorrect or incomplete address provided by you, or because it wasn't collected, we'll contact you to arrange a new shipment.
7. Damaged or lost parcels
- Damaged: email support@lashguardy.com with your order number and a photo of the parcel and product. We'll send a replacement or refund you.
- Tracking says delivered, but no parcel? Check your mailbox, pickup point and neighbours first. Still nothing after 2 business days? Email us and we'll look into it with the carrier.
- Lost: if your parcel is confirmed lost, we'll send a new order or refund you in full.
The risk of loss or damage only passes to you once you (or someone you designated) receive the parcel.
8. Countries we ship to
We ship to these 34 countries:
- Europe (28): Austria, Belgium, Bulgaria, the Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden, plus the United Kingdom, Switzerland, Norway and Iceland.
- Other countries (6): the United States, Canada, Australia, Mexico, Japan and South Korea.
We can't deliver to other countries yet.
9. Questions?
Email support@lashguardy.com. We usually reply within 1–2 business days.